Delivery and Return

Delivery

At Jubylee, we offer free delivery in Europe for purchases over €50.

Each order is prepared and shipped within 48 hours (excluding weekends, public holidays and end-of-year holiday periods).

France

Standard delivery (2 to 4 working days): Free for purchases over €50.

Delivery to a relay point with Colissimo : Available

European Union

Free standard delivery (2-8 working days) to the following countries: Austria, Germany, Belgium, Croatia, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Czechia.

Delivery to a relay point with Colissimo: Available

Overseas

Standard delivery at €10 to: Guadeloupe, French Guiana, Reunion, Martinique, Mayotte, New Caledonia, French Polynesia, Saint-Pierre-et-Miquelon, Saint-Barthélemy, Saint-Martin, French Southern Territories, Wallis-et-Futuna.

Delivery to a relay point with Colissimo: Available

International

Standard delivery at €10 to: Switzerland and Monaco.

International standard delivery at €23: Australia, United Arab Emirates, Canada, United Kingdom, Hong Kong, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore.

Returns and Exchanges

If an item does not suit you, you have 15 days after receipt to return it to us.

  • Returns are the responsibility of the customer, even in the case of exchange.

Return conditions

  • The item must not have been worn, washed or damaged.
  • The tag must be intact and attached.

We reserve the right to refuse a return if these conditions are not met.

Size exchange

If you wish to exchange an item for a different size, please return your item and upon receipt, we will ship the new size.

Available sizes: S/M, M/L and one size depending on the model.

Refund

Once your return is received and inspected , we will process your refund via bank transfer within a few days.

Return procedure

  • Carefully package the items to be returned.
  • Choose a carrier of your choice and ship your package to the address indicated below.
  • Keep the tracking number to track the return.

Return address:

Jubylee
CIFA 3010
5 rue Saint-Gobain
93300 Aubervilliers, France

If you have any questions, our customer service remains at your disposal.

Contact us